We've found most questions can be answered or solved without contacting our team.

Start a Return or Exchange? 

WE OFFER FREE EXCHANGES. We cover the cost to send your item back for exchange, and cover the shipping cost to get another item delivered to you. Follow the easy steps in our return portal here:

What is the status of my Return or Exchange:

If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

Where’s my package:

We've got a team of awesome humans in our warehouse that pick, pack, and ship each order by hand. From Nov 23rd 2023 to Dec 1st 2023, everyone on our small team will be shipping orders around the clock.

Our Goal: to have your order tracking number emailed to you within 5-7 business days (priority shipping will go out before that). Quick heads up's the tracking number, not your order delivery itself.

Where's my order confirmation?

Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at with (Order #, No Confirmation Email) please allow our team 24 business hours to respond Monday - Friday.

Wrong item delivered or missing item(s):

If we sent you the wrong order or forgot to put items in your order, please email with pictures of the packing slip and item. We will send the correct order out to you after confirming.

Did you enter the wrong shipping address at checkout?

If you fat fingered your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email with 

Tracking number says my package was delivered?

It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:



If you read through our FAQ'S and still need help or have a question please send an email to:

(please include a subject line)

Kill Crew Shipping Address:

4850 Joule Street, Suite A1
Reno, Nevada, 89502


* Please allow up to 24 business hours for a response from our team, Monday-Friday 9am-5pm (pst).