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    RETURNS AND EXCHANGES

    Returns & Exchanges:

    Kill Crew stand's behind the quality of every product that we sell. If you have received the correct order and are unsatisfied with the fit of them item, we’re happy to accommodate this request within 30 days of receiving. You can return for a store credit or size exchange within 30 days of receiving your order.

    Exchange and Store Credit Conditions:

    Products must be unworn, unwashed, and undamaged. Items must be returned in the condition they were packaged and sent. Products covered in animal/human hair will not be accepted. Products that smell like they have been washed will not be accepted. Products that smell like smoke, cologne, or have deodorant markings or sweat stains will not be accepted. All items with a "Final Sale" or "Sale" or that are sold during the holidays are final, and no exchange or returns will be accepted. 
    We offer free exchanges and COVER THE SHIPPING COST TO GET YOUR ITEM BACK TO US FOR EXCHANGE, AND WE PAY THE SHIPPING COST TO GET THE EXCHANGE BACK TO YOU. Once we receive the item, your return or exchange will be processed in 5 - 7 business days.

    Start a Return or Exchange? 

    Follow the easy steps in our return portal here: https://killcrew.co/a/return

    What is the status of my Return or Exchange:

    If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.

      Incorrect Item:

      If you have received incorrect item please an email hello@killcrew.com and include:

      1. Your order number
      2. Name on the order
      3. Email the order was made with  
      4. Photo of incorrect item and packing list
      Upon our team confirming that you received the incorrect item, we will create a return label for you, and you will be shipped the correct item in 5-7 business days.

      If you have received a damaged, or defective item please email hello@killcrew.com and include:

      1. Your order number
      2. Name on the order
      3. Email the order was made with  
      4. Your request (refund or send another product?)
      5. Most importantly a photograph demonstrating the quality of the print or the damaged area of the item. Send pictures taken on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.