1. How do I track my order? An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.

    2. I have not received my order, where is it? Kill Crew is ran by a small team and our warehouse shipping days are Monday - Friday. All orders will ship in 3-5 business days if placed between Nov 23rd and Dec 28th. We run a real team of humans in our warehouse, after black friday / cyber monday, pick / pack and ship times will return to 1-2 business days. Once your receive your tracking number, please allow 24 hours for it to update.

    3. I emailed customer service, how long will it take them to respond? It can take our customer service representatives up to 1-2 business days to respond to inquiries.

    4. Is Kill Crew clothing true to size? We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size for zip up hoodies and shirts; for pull over hoodies size up for a loose fit and true to size for fitted. For more information about sizes, you can check the size guide on each product page.
    5. What Payment methods does Kill Crew accept? Our checkout is managed by Shopify and Paypal via Braintree, the World’s leading online payment gateways. We accept all major credit and debit cards.

    6. What do I do when there is an item missing from my order? Please head over to our contact page https://killcrew.co/pages/contact-us

** All returns, exchanges or store credit exchanges must happen within 60 days of shipping delivery date. Follow our easy return process here: