Orders typically process within 1–3 business days. Once shipped, you’ll
receive a tracking number via email.

Any orders placed on Friday will not be processed until the following business day (Monday). Please keep in mind that our business hours are Monday through Friday (8am-5pm)

What’s the difference between processing and shipping?

Processing time: When we prepare your order (packing, labeling, etc.)

Shipping time: When the carrier takes over and delivers your package.

Please note: Carrier delivery speed is out of
our control. We ship promptly (unless any address verification is needed), but delays with FedEx, USPS, DHL, or UPS may occur.

We offer expedited shipping options at
checkout. However:

• Express shipping refers to carrier speed, not our internal processing time
• Orders placed after 12 PM PST may
  ship the next business day

 FedEx Transfer Delays

FedEx may experience 2–3 day delays when transferring packages between coasts. We’re
always actively working to ensure the most seamless experience, but when delays
happen, we recommend reaching out to the shipping company for the best information.

We know how exciting it is to receive your order and we’re here to help if something’s off.

My order is delayed: orders may take 5–7 business days to arrive, especially during peak seasons or carrier delays. If it’s been longer than that, reach out to us at hello@killcrew.co and we’ll investigate.

If your tracking shows “delivered” but you haven’t received it:

• Double-check your shipping address
• Look around your property or ask neighbors
• Contact your local carrier office

Still no luck? Let us know via email (hello@killcrew.co) and we’ll help sort it out.

If something’s missing from your package, please contact us via email (hello@killcrew.co) with your order number and a photo of what you received. We’ll make it right.