For orders placed outside of the holiday season, customers will have 30 days from the package delivery date to request a return or exchange.

As an extended exception, customers may be eligible to request a return or exchange up to 45 days from the delivery date, provided the item is: New and unused, unwashed, in its original condition, with all original tags attachedOnce the 45-day window has passed, the order will no longer be eligible for a return or exchange.

Simply start your return or exchange using this link: https://killcrew.co/a/return

Once we receive the item, your return or exchange will be processed within 7 - 10 business days.

Gift Recipient Return & Exchange:

Customers who receive an item as a gift from a Kill Crew shopper will follow the standard non-holiday return and exchange policy.Gift recipients will have 30 days from the package delivery date to request a return or exchange.

As an extended exception, gift recipients may be eligible to request a return or exchange up to 45 days from the delivery date, provided the item is: new and unused, unwashed, in its original condition and returned with original tags attached After 45 days, the gift will no longer be eligible for a return or exchange.This policy gives gift recipients the same standard return and exchange flexibility as the original purchaser while keeping the process consistent across orders.

International Returns:

You can initiate a return or exchange within 30 business days of your order delivery date.

We don't provide free shipping for international returns or exchanges. Customer must provide their own shipping label and tracking information to our customer service team.

Did you receive an incorrect item in your order? Please contact us at hello@killcrew.com and include the following information:

Your order number

Name on the order

Email used for the order

Photo of the incorrect item and packing list Upon confirming that you received the wrong item, we will create a return label for you, and you will be shipped the correct item within 7-10 business days.

Did you receive a damaged or defective item? Please email hello@killcrew.com and provide the following details:

Your order number

Name on the order

Email used for the order

Your request (refund or send another product?)

Photograph clearly showing the quality of the print or the damaged area of the item, taken on a flat surface with the tag and error clearly displayed. We will use this information to assist you with your order and ensure that similar errors are prevented in future printing.

Thank you for choosing Kill Crew! If you have any further questions or concerns, please don't hesitate to reach out to our team at hello@killcrew.com